FAQ

How can I contact Mivora?
You can contact us via email at info@mivora-store.com. Our customer support team is happy to assist you with any questions or concerns regarding your order, our products, or general inquiries. You can also reach us by phone at +31 6 31997860.

Do you ship worldwide?
No, we currently only offer shipping within United States, Spain, France, Italy, Japan, Switzerland, Netherland, United Kingdom and Canada.

Where are the products shipped from?
All Mivora products are shipped from our main warehouse in Ottawa, Canada, to ensure reliable delivery.

Can I modify or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible if the order has already been processed or shipped. After delivery, you may request a return in accordance with our Refund & Return Policy.

Which payment methods do you accept?
We accept the following secure payment methods:

VISA
Mastercard
American Express
Apple Pay
Google Pay
PayPal

All payments are processed securely through encrypted payment systems.

When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Please allow additional processing time during peak periods or promotions. Shipping typically occurs on the next business day after processing.

How long does delivery take?
Estimated delivery time within Canada, Spain, France, Italy, Japan, Switzerland, Netherland, United Kingdom and United States is 7–10 business days. Most orders arrive within this timeframe; however, delays may occur due to high demand, courier issues, or unforeseen circumstances.

What if I do not receive my order?
If your order has not arrived within 35 days from the shipping date:

You may be eligible for a full refund.

A discount code may be offered as compensation for delayed deliveries.

If a package is confirmed lost, a refund will be issued.

Please contact us at info@mivora-store.com for assistance.

How can I return an item?
To initiate a return, please email info@mivora-store.com. Return requests must be approved before items are sent back. Defective or incorrect items must be returned before a refund can be processed. You may also request a replacement item. Please refer to our Refund & Return Policy for full details.

What if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include the following:

Your order number
Clear photos of the item
A brief description of the issue

The item must be returned before a refund is processed. A replacement can be sent instead upon request.

When will I receive my refund?
Refunds are issued to the original payment method used at checkout. Refunds to credit and debit cards are typically processed within 7–10 business days after the returned item is received or a cancellation is approved. If you have not received your refund after this period, please contact your bank as processing times may vary.

Security & Privacy
At Mivora, your privacy and security are a top priority. We use secure payment systems and handle all personal data in accordance with applicable Canadian privacy laws.